I am very unhappy with RMC service

[gazman]

I am not sure if I am alone out there when it comes to RMC service department but here is my story in the short version.

I decided to get my 06 GSXR 600 serviced and I thought why not have it done where i bought it. But that was a mistake. Long story short, it took four weeks for them to fix a cluch switch, a service and a couple of other issues that I had with the bike. They were supost to replace a parking light that was missing (with the light socket) and fix the FI light problem.

When i got the bike home finally, the light and stocket was missing and the FI light still comes on.. Plus the fact I kept getting the run around on when my bike would be done. sure, shipping takes some time but when I am told it will be done on this day, then I expect it to be done. But instead, I would keep calling back and being told that it was not done yet. What really got me was when they said they were going to put a K&N air filer which was instock (so they said) I called back and they tell me they are waiting for the K&N to come in.

I don't know if they just can't communicate with each other or they are just so unorginzed, they can't keep track of bikes. At one point i was told they lost my paper work!! And was told I would be called back and never was. So if anyone decides to take their bike to RMC for a service issue, beware.

There show floor and track gear store is awesome but the service has a lot of issues. I ended up driving down there and telling them I need my bike today. So they gave it back. This was about 3 weeks ago and my FI light that was suppost to be fixed keeps coming on and i have a parking light and socket I need to buy because I am not taking my bike back there to not seeing it for another month.:mad:

I guess eastside moto is the place to go. Anyone else had any issues??

[Tsmith]

Dont you think general discussion would be the place for this? Bashing RMC in a dealer and sponsors section probably isn't the best place.

[hibernian]

Gary,
That situation really sucks...I was in a similar pickle with a Yamaha a couple years ago at a dealer in Tacoma.
If you still need work done call James at AMI. The guy can do anything you need at a good price and gets it done quickly. He's a straight up dude, I'd never think of taking my bike anywhere else. 253-845-3362

[gazman]

they are a dealer and I am not bashing them. I am warning you about how bad their serivce department is when it comes to cust service

[gazman]

Gary,
That situation really sucks...I was in a similar pickle with a Yamaha a couple years ago at a dealer in Tacoma.
If you still need work done call James at AMI. The guy can do anything you need at a good price and gets it done quickly. He's a straight up dude, I'd never think of taking my bike anywhere else. 253-845-3362


hmm, that sounds good to me. Do they also do carb bikes

[hibernian]

He can do pretty much anything you can throw at him. He brought my dad's old RD400 back from the dead, so if he can do that I'm sure you'll be cool:D
Every bit of work on my race bike has been done there as well, so, you'll be in good hands.

[gazman]

sounds good, thanks:)

[CBRmania]

James at AMI is the shit. Plus they support all of us track guys.

If any of the work was warranty work, why not take it somewhere else. Try Hinshaws. About 15 miles south of RMC. They have always been good to me and start out telling them your experience with RMC and that you will NOT stand for it or you will be calling the Regional Suzuki guys to report the problems. Just a thought though.

[gazman]

well, i am not going to do anything. Thought i would just pass it along here. I'll check out the others. Thanks

[J-BOOGIE]

i can tell every one right now RMC is a horrible establishment i was a salesman there for awhile. they are commision hungary $$$$ is all they train employees to see, i was forced to sell a couple bikes (used) that were unsafe and not worth what they were being sold for:mad:
i was told to close the deal or get out of there store
hmmmmm?? i wouldnt even steal from RMC they deserve to fail in the world of powersports sales but they have a monopoly so whatever

you folks will do what you will do
i would advise to steer clear of RMC the only guy there worth a dam is jared bailey he is the only honest salesman in that joint i wish him success so if you must shop RMC see Jared bailey

or go see travis at cyclebarn kid is the most honest laid back guy i know.

i guess if RMC had better managment they would be a better establishment....ummm fire the managment!!!!hire people whom love the powersports industry not the dried out washed up goons they have in there now.

[gazman]

interesting

[thom2002]

ya i stopped going to RMC period...they sell bikes to sell bikes. They aren't in the business because they love it. They are the definition of cheeky/dishonest/slimey salesmen (most of them at least). If you walk up to them, tell them you have no endorsement, have never ridden a motorcycle before, and want an R1...they'll be like "OK no problem, you can handle that bike lets get you fixed up". It's ridiculous so ya...i also back this up...go somewhere else

[J-BOOGIE]

ya i stopped going to RMC period...they sell bikes to sell bikes. They aren't in the business because they love it. They are the definition of cheeky/dishonest/slimey salesmen (most of them at least). If you walk up to them, tell them you have no endorsement, have never ridden a motorcycle before, and want an R1...they'll be like "OK no problem, you can handle that bike lets get you fixed up". It's ridiculous so ya...i also back this up...go somewhere else



+1 billion

i had a little religeous guy (vunerable) walk in "looking" at bikes and did not want to sell him a bike until he was ready, when i sent him on his way my sales manager said
"what are you doing where is he going?" i said
"he is just looking he has never ridden before"
the sales manager sent one of his seasoned guys to bring him back the guy walked out with a ninja 650r didnt pick it up until the next day i remeber an hour later his bike was in our service dept. twisted the dude was alright with minor injuries but the bike was jacked up!!!

this is one of many RMC horror stories,(im an ex-salesman from RMC)
if you need a good bike with excellent customer service my buddy rick ownes PPS puyallup power sports he is a small dealer located in puyallup on river road next to korum of fife ford.
he takes care of his people or he could not stay in buisness
he only sells Kawasaki but we all know ZX'S rock!!!

me personally i buy my bike used and cheap then beat the crap out of them!!!!:wow:


i was the lowest paid sales man at RMC bringing home just under $5k a month
they are paid!!! thats why you are just #'s to them

but my new employer pays me better and has sweet bennifits!!!

GO Aerospace industry!!!

[gazman]

dang, thats some money

[FastGuy1976]

J-Boogie, Dude, it's Jarett...at RMC Thanks for the props but it doesn't help when you first talk about how bad my place of business is. Listen, every single dealership has there bad experiences. I can't even count how many people I have sold to bought from us because of bad experiences at other dealers. I'm not about to name names but every single dealer comes to mind. As far as gazman and his FI light being on. That was a problem in '06. The problem was that the exhaust valve would go out of spec from the cables stretching throwing out a code. Suzuki never told the delears that that needed to be adjusted at the first service until it became an issue. There was a lot of miscomunication there. I don't know what it could be now. Talk to your salesperson. We are all passionate about riding. It's a prerequeisit to be a rider to sell these things at RMC. We didn't get this big by being hacks. Let's get that straight. We sell a lot of bike for a reason. And it's not because we are the Cosco of moto sales. We have a reputaion for having good service. If you want to see what I'm talking about, come in and see me. Jarett Bailey

[FastGuy1976]

ya i stopped going to RMC period...they sell bikes to sell bikes. They aren't in the business because they love it. They are the definition of cheeky/dishonest/slimey salesmen (most of them at least). If you walk up to them, tell them you have no endorsement, have never ridden a motorcycle before, and want an R1...they'll be like "OK no problem, you can handle that bike lets get you fixed up". It's ridiculous so ya...i also back this up...go somewhere else
I doubt that. Really. Try it. Record it. I say you are a lier. A EX650 is one thing. And R1 is another!

[thom2002]

problem is i know people that are first time riders that have bought 750s and liter bikes from you...so call me a liar all you want...maybe you should check up on your salesmen because I think half of them are in casts for a reason

*cough*squids*cough*

when i started they tried to sell me those bikes but i had friends that looked out for me and pointed me in a different direction. I got the "o no, you'll be fine, just take it easy" sales approach

[FastGuy1976]

problem is i know people that are first time riders that have bought 750s and liter bikes from you...so call me a liar all you want...maybe you should check up on your salesmen because I think half of them are in casts for a reason

*cough*squids*cough*

when i started they tried to sell me those bikes but i had friends that looked out for me and pointed me in a different direction. I got the "o no, you'll be fine, just take it easy" sales approach


You'de have to name names man. My core group here is constantly putting people in check that are being told by their "friends" that they should just go straight for the 1000 because they'll get bored of their 600 in a year. I then ask them about the size of their friends chicken strips that are giving them that advice. Matter of fact, everyone I know here prides themselves on pushing that issue. In the end, if someone is completely attament in getting an R1 for example. You stress the risks, sell them good gear and lots of it, then follow up with, "get lots of insurance for when you highside your bike and come back for that 600." This is a business. Those people dieing out there you here on the news?.. We look into it. We know if they're our customers or not. Most of them are "experienced riders" 2nd or third bike, who pack themselves into the back of SUV at 180mph. Some are new riders on 600's. Point is, RMC is not a cheesy used car lot. We have pride and saying otherwise doesn't change it.

[geddyt]

I called RMC asking for a deal out the door on an '07 600RR. Granted, I was asking a LOT. Can't really fault RMC for not giving me that deal, but I didn't think it was very professional for the sales manager to actually laugh at me and tell me, "Good luck getting anyone to do THAT for you!" I will say that the salesman was pretty cool for actually being honest and telling me that's what the sales manager did.

Oh, and Everett Powersports gave me exactly that deal three days later and it was the most awesome overall experience I've ever had in a motorcycle shop. So this is not so much to bash RMC, but just to say that there's a different shop out there that treated me way better.

Oh, and Hinshaw's didn't give me that deal, either, but the salesman was way cooler about it and told me why he couldn't and that he didn't want to waste my time with the long drive. So that shop seemed really cool, too.

[FastGuy1976]

I called RMC asking for a deal out the door on an '07 600RR. Granted, I was asking a LOT. Can't really fault RMC for not giving me that deal, but I didn't think it was very professional for the sales manager to actually laugh at me and tell me, "Good luck getting anyone to do THAT for you!" I will say that the salesman was pretty cool for actually being honest and telling me that's what the sales manager did.

Oh, and Everett Powersports gave me exactly that deal three days later and it was the most awesome overall experience I've ever had in a motorcycle shop. So this is not so much to bash RMC, but just to say that there's a different shop out there that treated me way better.

Oh, and Hinshaw's didn't give me that deal, either, but the salesman was way cooler about it and told me why he couldn't and that he didn't want to waste my time with the long drive. So that shop seemed really cool, too.

First off. Manager's at RMC don't answer sales calls. When you ask for sales, you get a salesman. I don't suppose you have the name of the "manager" that answered your call. Also, curious. What was that impossible number? Because I know what rock bottom cost is. And for anyone to sell an '07 600rr for cheap that is on the cover of every motorcycle magazine and winning the shootouts for the most part is just being a weak saleperson. To be honest. There is no reason to give that bike away. A GSXR that is a carry over design; perhaps. I have hundreds of customers that pay full retail on some bikes and near cost on others. The reason thay come back to our store is not only price.

[Bad Dog]

Its not the salesman job to molly coddle a buyer. If the guy wants a 1000, then let him have it. You can try to say no, but hey, if he wants to spend his money, let him. My 2 cents.

[Lynk]

What'd you get, geddy?

[geddyt]

Sales rep did answer the phone. When I told him, "This is what I want" he went to the sales manager with it. Then he told me that the sales manager laughed and said what he said. Good on the salesman, bad on the manager.

I don't want to say what I got on this forum because that's not too fair to dealers, but if you see me in person I'll tell you the whole story. I will point out that when shopping around online at the time (and probably still now), the bike was $8175 OUT THE DOOR at two different shops in Ohio and one in Tennessee. I had a shipping quote of under $400, bike would arrive the following week. I was going to do this, but just figured I'd give a local business a chance to come close to that and save me the hassle of flying out there to sign the papers. Called 6 different dealers. Everett was by far the best to deal with. That's all I'm saying.

[k2ak]

Sales rep did answer the phone. When I told him, "This is what I want" he went to the sales manager with it. Then he told me that the sales manager laughed and said what he said. Good on the salesman, bad on the manager.

I don't want to say what I got on this forum because that's not too fair to dealers, but if you see me in person I'll tell you the whole story. I will point out that when shopping around online at the time (and probably still now), the bike was $8175 OUT THE DOOR at two different shops in Ohio and one in Tennessee. I had a shipping quote of under $400, bike would arrive the following week. I was going to do this, but just figured I'd give a local business a chance to come close to that and save me the hassle of flying out there to sign the papers. Called 6 different dealers. Everett was by far the best to deal with. That's all I'm saying.


Funny (strange) that you had that experience at RMC. I did the same thing last year for my '06 and they jumped at the chance to sell me one. A sale is a sale huh... I included a little extra to cover the hassel of shipping and all that, but they still sold it to me for just at $9K out the door.

I haven't been there since except for the F1 light thing and for some parts, and some drinking at FTC, so I don't know about the rest.

[thom2002]

Its not the salesman job to molly coddle a buyer. If the guy wants a 1000, then let him have it. You can try to say no, but hey, if he wants to spend his money, let him. My 2 cents.

true it's not but word goes around when a squid smashes through a taco bell at 100MPH in shorts and a tee-shirt (just an example, hasn't happened from RMC or around here that I know of).

I'm not trying to paint this horrible picture of RMC it's just what I've seen, heard and experienced myself. However, all the people in the gear shop are really cool (Beth, and...arg trying to remember names but ya). I have only had one experience with my bike at the service department and it wasn't excellent or terrible...i'd put it on par with other dealers in that area.

[Blisterin]

I've never purchased a bike at RMC but i've been in the bar in the cafe once when the MotoGP at Laguna was on the TV. The volume was muted and when i asked the bar keep to please unmute it, she said she was too busy. I have to admit that experience left a bad impression on me, the beer didn't even taste right after that.

I do appreciate the times that i've ended up at RMC (for an occasional part) and i browse around the new machines that the sales people aren't bugging the crap out me. Although i have been approached by them, they always seem like good folk who know the bikes. Not sure if i would buy there or not... depends on the deal i can get i suppose.

I've only bought one new motorcycle, in over 15 years of riding, it was from another local dealer, and i have to say it was a good experience. However that same local dealer's service department did some poor quality work on that new bike for me, so i do my own mechanics. I've yet to find a trustworthy service department for motorcycles or cars. Except for George Dean's Cycle Service in Seattle, i have to give those guys credit. just wish they were closer.

[whtnxt?]

I've only bought one new motorcycle, in over 15 years of riding, it was from another local dealer, and i have to say it was a good experience. However that same local dealer's service department did some poor quality work on that new bike for me, so i do my own mechanics. I've yet to find a trustworthy service department for motorcycles or cars.

I'll say I90 Motorsports in Issaquah hasn't done anything bad, and even goes over the top on some items. As for RMC, never had a problem walkign around the place, but I wasn't buying and no one bothered me.

The bar is cool, but I will agree there was something amiss with the beer, maybe it was between cleanings of the tap lines, but it definitely didn't taste right.